Contact us
Email support@11wit.com with any question about your account, your data or the product. Email support is included on every plan; priority support is included with Professional and Enterprise.
Response times
- Starter — within two business days.
- Professional — priority, typically within one business day.
- Enterprise — dedicated support with agreed response targets.
Common topics
- Uploading and CSV formats — see Documentation.
- Plans, trials and cancellation — see Refund & Cancellation.
- Your data and privacy — see Privacy and Your data rights.